Returns Policy

A return authorization number must be requested from Derusha Supply Inc. before an eligible item may be returned. Derusha Supply will not accept collect shipments on returns, unless pre-authorized.

A 20% restocking charge may be applied to all returns. Return of non-stock items or special order will be subject to manufacturer’s acceptance and restocking fee, which may exceed 20% in some cases.

Authorization for returns must be requested within 30 days of invoice date. All defective merchandise is subject to inspection. Returned items must be unused, missing no parts, in it’s original packaging and be in a resalable condition to receive a full or partial credit. Eligible items returned after the above set time period, or in non-resalable condition, including marked or damaged manufacturer original packaging, will not be credited.

No returns will be accepted or credit issued on used products, unless they are proven to be defective.

No returns will be authorized on chemicals, adhesives and lifting equipment.

Customers must pay shipping charges on all returns. Upon receipt and inspection of the product returned, Derusha Supply will issue a refund on shipping charges if it is proven that there was a shipping error.

Returns Form